FAQ

Frequently Asked Questions

• What kind of jewelry do you offer? We specialize in a variety of necklaces that include polished stainless steel, rose gold, and 18K yellow gold finishes.

• How long will it take to receive my order? Most orders are shipped within 2-5 business days from Florida, USA. Delivery times vary based on the shipping destination.

• Do you offer gift wrapping services? Yes, we provide an option to have your item gift-wrapped with a personalized note.

• Can I adjust the necklace to fit? Our necklaces come with an adjustable chain to ensure a perfect fit for your loved one.

• What is your return policy? We have a 90-day return policy for items in their original condition.

• How do I care for the necklace? While we don't provide specific care instructions, we recommend keeping your necklace dry and away from harsh chemicals.

• Do you ship internationally? Yes, we ship to various countries with applicable shipping rates.

• How can I track my order? Once your order is shipped, we will provide a tracking number via email.

• What if I need to change my order? Please contact us at ellisworthcontact@gmail.com as soon as possible to request any changes.

• Do you offer engraving? Engraving options are available for select products, allowing you to add a personal touch.